At GT//Rotors, we want you to be completely satisfied of your purchase. Here are some of our most frequently asked questions. If you have an question that is not answered here, please feel to contact us. We're happy to help!

How do I place an order?

Order from GTrotors.com 24 hours a day, 7 days a week.   

Can I change my order?

You will receive an email confirmation shortly after placing your order. Please review it and verify that your order is correct. If any changes are required, please contact us right away. Once your order has shipped, we will send the tracking information separately via email and text.  Please contact us at support@gtrotors.com for any questions or concerns. 

How do I check the status of my order?

We will send order status notifications via email and text. If you need further information on your order, please feel free to contact us. 

Can I use a different "Bill To" and "Ship To" address when checking out?

Yes. However, orders with different Bill To and Ship To addresses may require additional process time for verification and security. It is best if the Bill To and Ship To is a match.

When will my credit card be charged?

Credit cards are charged during checkout. If you have received an order confirmation, your card has been charged.

Do you offer wholesale discounts?

Yes, please contact us at support@gtrotors.com for more information. 

Do you offer coupons or special discounts?

Yes, please subscribe to get our email newsletters for details on coupons and special discounts. 

How soon after ordering my brake parts can I schedule an appointment with my mechanic?

Please avoid scheduling an appointment with your mechanic until all of the parts are delivered to you. When you receive the shipment, inspect the parts to make sure they are what you ordered. Once this is done, you can then schedule your appointment. 

What happens if I received the wrong item, or if I'm missing an item?

Simple, we will take care of it.  Please contact us at support@gtrotors.com as soon as you receive your order and notice the wrong or missing item.

What happens if I ordered the wrong part?

As long as the parts are unused, you are welcome to return or exchange the parts. Please contact us immediately and within 30 days of receiving the parts.

What happens if I need to return or exchange a part?

Please contact us immediately at support@gtrotors.com. 

What if the part is broken or damaged during shipping?

Please contact us immediately and save all of the packaging.  

Do you ship outside the US?

No, not at this time.  

Do you offer express/expedited shipping?

No, not at this time. 

What shipping methods do you offer?

We offer ground, 2nd day, 3rd day, and, for bulk orders, truck freight shipping. 

Can I track my package?

After your order processed and shipped tracking numbers are sent via email and text. If an order is delayed, we will notify you. We monitor all shipments closely so you don’t have to. 

What payment methods do you accept?

We accept Visa, Mastercard, AmEx, Discover, Amazon Pay, Affirm, and PayPal. 

How do you protect my credit card information? 

We do not store credit card information. 

What do I do if I need to cancel my order?

If your item has not shipped yet, please contact us right away so we can process the cancellation, if possible. If the item has already been shipped, you'll need to wait for the item to arrive and then contact us on how to return the item. 

Do I need to have an account to order a part?

No, you can check out as a guest. Creating an account is recommended.

Do you offer a warranty? 

Each product is subject to their manufacturers respective warranty policy. Warranty is displayed on our product pages. You can read more about warranties on our Warranty page.  

How can I be sure the part I need will fit my vehicle?

If you live in the continental US, we offer our Perfect Fit Two-Way Shipping Guarantee. This means that if you talked to one of our brake experts to find the correct fitment and placed the order with them (all calls are recorded for training and order verification), we guarantee the parts will fit, subject to two conditions:

1. Customers allow us the opportunity to replace any incorrect parts with the correct ones.
2. Only ground type freight charges are covered; no expedited freight charges or labor charges are covered.